ku89 Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to all services offered by ku89, including our website, mobile platform, customer support channels, and any related products. It governs all personal data collected from users who are residents of Bangladesh or who access our platform from within Bangladesh. This policy is effective as of its publication date and supersedes all prior versions.

By creating an account with ku89, depositing funds, placing bets, or simply browsing our platform, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. All users must be 21 years or older to register and play on ku89.

2. Information We Collect

We collect information from you when you register, deposit, play, or interact with our platform. The categories of personal data we may collect include:

• Identity information: full name, date of birth, national ID or passport number (for KYC verification purposes).
• Contact information: mobile number, email address, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank account references), transaction history, and deposit/withdrawal records.
• Technical information: IP address, device type, browser type, operating system, session data, and login timestamps.
• Behavioural information: gaming activity, bet history, game preferences, session durations, and responsible gaming tool usage.

We may also collect information you voluntarily provide through customer support interactions, surveys, or promotional participation. All data collection is conducted with your informed consent or on the basis of legitimate interest where permitted.

3. How We Use Your Information

ku89 uses the personal information it collects for specific, lawful purposes. We do not process your data in ways that are incompatible with those purposes. Your information may be used for the following:

• Account creation, verification, and ongoing management of your ku89 player profile.
• Processing deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer).
• Providing personalised game recommendations, promotional offers, and loyalty rewards where you have opted in.
• Complying with anti-money laundering (AML) obligations, fraud detection, identity verification, and responsible gaming requirements.
• Communicating with you regarding support queries, account notifications, policy updates, and security alerts.

4. Sharing of Your Information

ku89 does not sell, trade, or rent your personal data to any external parties for their own marketing purposes. We may, however, share your information with carefully selected and trusted partners where it is necessary to operate our platform effectively. Such disclosures may include:

• Payment processors and financial institutions that facilitate your deposits and withdrawals (e.g., bKash, Nagad gateway providers, Dutch-Bangla Bank infrastructure).
• Technology and security providers who assist with fraud prevention, identity verification, and platform infrastructure.
• Regulatory or law enforcement authorities where we are required by applicable law or court order to disclose your data.

All third parties with whom we share personal data are contractually bound to process it only for the specific purpose for which it was disclosed, and to protect it with appropriate security measures. We do not permit our service providers to use your data for their own purposes.

5. Payment Data & Financial Security

When you make a deposit or request a withdrawal on ku89, your financial transaction data is handled with strict security protocols. We do not store full payment card numbers or mobile banking PINs on our servers. All payment-related communications are encrypted end-to-end. Transaction references for bKash, Nagad, Rocket, and Upay are retained only for the period necessary to complete the transaction and comply with financial record-keeping obligations.

ku89 applies industry-standard fraud screening on all financial transactions. Unusual activity may trigger an account review or a temporary hold on withdrawals pending identity verification. This is done to protect your account and the integrity of our platform, not to cause inconvenience.

6. Cookies & Tracking Technologies

ku89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your session, and analyse how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can control the use of non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the ku89 platform, such as keeping you logged in or remembering your preferred language. Essential cookies required for platform operation cannot be disabled without affecting core services.

7. Your Rights & Choices

ku89 respects your rights over your personal data. Depending on your circumstances, you may have the right to exercise any of the following:

• Right of Access: request a copy of the personal data ku89 holds about you.
• Right of Rectification: ask us to correct inaccurate or incomplete personal data.
• Right of Erasure: request deletion of your personal data where there is no legitimate reason for us to continue processing it.
• Right to Restrict Processing: ask us to suspend the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the email address listed in the Contact Us section of this policy. We will respond to all valid requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them.

8. Data Retention

ku89 retains your personal data for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, and financial record-keeping obligations. Account and transaction records are typically retained for a minimum of five years following account closure, in line with standard financial compliance requirements applicable to Bangladesh-based operations.

Once the retention period has expired and we have no further legitimate purpose for holding your data, we will securely delete or anonymise it. Data used solely for analytical or statistical purposes may be retained in an anonymised form indefinitely, as it can no longer be linked back to any individual.

9. International Data Transfers

ku89 primarily stores and processes your data on servers that serve the Bangladesh market. In some circumstances, data may be processed by our technology partners in other jurisdictions. When such transfers occur, we ensure that appropriate safeguards are in place — including contractual data protection clauses and equivalent security standards — so that your personal data receives the same level of protection regardless of where it is processed. We do not transfer your data to jurisdictions that do not provide adequate data protection standards.

10. Security Measures

ku89 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, role-based access controls limiting who within our organisation can access personal data, regular security assessments and penetration testing, and strict internal data handling policies.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials safe — do not share your password with anyone, use a strong and unique password, and contact our support team immediately if you suspect unauthorised access to your ku89 account.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku89 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

You may contact us by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 14 business days.